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FAQ

09/13/2008

 

Q: I have tried three times to order this DVD and each time I get an email that it is unpaid...I have put in all info that is required, yet it does not complete the order…why?

A: Sorry for the inconvenience in this case. It is not your fault. We will try our best to help you. Please contact  our customer service via email: service@dvdsaledirects.com or Skype: heidi.he5. They will help you to fix this issue after they get deeper insight into it. No worries about that. Your money is safe.

 

Q: Any confusion for billing address 

A: The billing descriptor of your order maybe different from our site, please kindly confirm and trust the billing descriptor in the transaction confirmation email from our payment service center, feel free to contact us if you have any problem.

 

 

Q: Can your DVDs play on my DVD players?

A: Yes, all our DVDs are region all releases and will play on either region 1, 2, 3, 4, 5, 6 dvd players. 

 

Q: Do you ship worldwide?

A: Yes, we do. But there are a few remote locations that EMS can’t reach.

 

Q: Is there any Customs Duty I need to pay?

A: No, there is no import customs duty on all of our products. We will declare this as “GIFT”, so there will be no duty to pay.

 

Q: What caused the delay of my item?

A: Maybe it’s because of the remote location of your address. So be sure that the address you provide us when placing the order is correct. Correct number makes it easier for prompt delivery.

 

Q: What payment methods do you accept?

A: We accept VISA Credit/Debit Card. And Western Union is also acceptable.

 

Q: Do you provide other shipping method?

A: We only provide Express Mail Service shipping service.

 

Q: Do you provide drop shipping service?

A: Yes, we do. Please confirm the shipping address with us.

 

Q: Is there any discount price?

A: Yes, there is. To become our registered member you can get a discount as below according to your score (1USD = 1 Score). And we also provide the wholesale price, if you order more than 5 sets once time, you can get a big discount. For more details, please contact us via our live chat or email service@dvdsaledirects.com.

 

Q: How long does the delivery take?

A: Usually it will take 2 working days to process your order after payment and 5-8 days for you to receive your order.

 

Q: Order can’t be received by the estimated delivery date?

A: If you order does not arrive by the estimated delivery date, it may be lost. Orders shipped via a traceable method (such as USPS, Parcelforce. Chronpost) will have tracking information available in dvdsaledirects.com. Please check this information if available and read through the following options:

Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes. 

Tracking information indicates the package is undeliverable: If the package is being returned to us, or if the address is incorrect, contact us for more information on undeliverable packages. 

No tracking information available: If you can't locate any tracking or delivery information about your package, please contact us. Please confirm the correct shipping address when writing to us about lost packages.

 

Q: Package or products broken when received?

A: In case the package was damaged obviously when arrived. Please deny the parcel and contact us via live chat or email in a hurry.

 

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